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ALL OF YOUR COMMUNICATION NEEDS IN ONE PLACEPOWERFUL AND EASY TO DEPLOYIMPROVE STAFF PRODUCTIVITY AND CUSTOMER SERVICECURBSIDE SOLUTIONS
STAND-ALONE CURBSIDE SOLUTIONSUHF TWO-WAY CALL BOXTELEPHONE INTERCONNECTAdvanced Wireless Communications oers easy to deploy contact-less curbside solutions that are geared to make curbside pickup, quick, ecient and simple for both customers and team members. These solutions oer flexibility, scalability and unmatched communication options. Powerful and easy to deploy, a two-way call box is placed in each curbside pickup parking space. The call boxes connect customers directly to team member’s two-way radios and allow the customer to speak directly with team members to confirm their order. Order fulfillment is quick and convenient. As a contact-less pickup option, the customer calls a designated phone number that connects them to a curbside pickup team member. A processor is attached to an analog line that routes the call and broadcasts to the radios. The team member can talk directly with the customer over their two-way radio back to the customer's phone. Completely touch free, it eliminates delays and confusion with the convenience of a cell phone.Customer dials dedicated analog extension Team member receives radio transmission and speaks to caller to confirm order detailsCall is routed, based on extension dialed, through AWC Telephone Interconnect system to specific team member’s radioINTERCONNECTCustomer presses talk button to connect directly to a team member’s radioTeam member answers call on two-way radio and speaks directly with customer to confirm order
THE ONE PLATFORM™ TWO-WAY CALL BOXTHE ONE PLATFORM™ CURBSIDE SOLUTIONSTHE ONE PLATFORM™ SMS TEXTPowerful and easy to deploy, a two-way call box is placed in each curbside pickup parking space. The call boxes are routed through The ONE Platform system, which provides a real-time dashboard of active calls and powerful enterprise reporting on response times, extended waits and much more. The customer is connected directly to a team member’s two-way radio which allows the customer to speak directly with team members to confirm their order.AWC oers additional solutions to ensure that you not only get the most out of your curbside pickup program, but enhance overall operations. Solutions like advanced team communication platforms, dwell monitoring, access control, and help buttons. The ONE Platform family of solutions includes a real-time online dashboard, enterprise reporting, and powerful integration capabilities while putting all of your communication needs in one place.Customer presses talk button to connect directly to a team member’s radioCustomer texts dedicated number for order pickupThe ONE Platform™ system captures text and starts a workflow with multiple actions. Text is displayed on real-time dashboard and converts text-to-speech announcements over team member’s radios.The ONE Platform™ system captures call activity and routes calls to radios. Activity is captured for reporting on occurrences, response times, and wait timesTeam member answers call on two-way radio and speaks directly with customer to confirm orderTeam member receives voice announcement on two-way radioView captured activity on online dashboardView captured activity on online dashboardLED sign displays active call informationLED sign displays active call informationCustomers can have a completely contact-less pick up experience by sending a text message that includes their order number to a designated phone number. The notification is sent to The ONE Platform Dashboard and alerts a team member over their two-way radio. The customer receives a return text message stating their order is being processed and will be delivered shortly. Built-in intelligence will notify the team member of customer location, based on the phone number dialed.
THE ONE PLATFORM™CUSTOMIZED CURBSIDE SOLUTIONSThe ONE Platform family of solutions by Advanced Wireless Communications is a wireless based platform that delivers solutions to your challenges. ONE™ delivers dependable technology that can communicate with two-way radios, smart phones and other devices so you can respond quickly to customers and keep sta connected. It can stand alone or be integrated into existing systems such as environmental, fire detection and access control to provide a single, easy to use communication platform. The ONE Platform system also includes access to an online dashboard to view daily reports on response times, extended waits and more. Whether you are looking for a basic solution or a more robust solution, AWC is ready to deliver. Mix and match any of our solutions to ensure every consumer receives the best possible curbside experience. AWC solutions can easily be expanded to support your growing curbside demand. Customize your two-way call boxes and signage with your logo and brand colorsSAMPLE DASHBOARD VIEW952.469.5400 I 800.475.5852 I 20809 KENSINGTON BLVD, LAKEVILLE, MN 55044 ADVANCEDWIRELESS.COM©2023 Advanced Wireless Communications. All rights reserved. *All other trademarks are the property of their respective owners.